Refund and Return Policy for Fashion
At Fashion, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund and Return Policy outlines how you can return or exchange your items.
1. Return Period
You may return any unworn, unwashed, and unused items within 30 days of the purchase date for a full refund or exchange. Items must be in their original condition with all tags attached.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@novatechville.com or call us at (765) 896-8153 to request a return authorization.
- Provide your order number and the reason for the return.
- Pack the item securely in its original packaging and include the receipt or proof of purchase.
3. Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original payment method within 7-10 business days. Please note that it may take additional time for your bank to reflect the refund.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact us at info@novatechville.com or (765) 896-8153 to discuss your exchange options. You may need to return the original item and place a new order for the desired item.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Final sale items
- Items marked as non-returnable at the time of purchase
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will work with you to resolve the issue, which may include a replacement or refund.
8. Changes to This Policy
We reserve the right to update or change this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
9. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to us at:
Fashion
Street: 297 Cazenovia St, East Aurora, New York
Phone number: (765) 896-8153
Email: info@novatechville.com
Website: novatechville.com
